HELP CENTRE

Getting Started

Most Commonly Asked Questions

Billing

QUESTION: Signing up for an account

You can sign up for an account a number of ways:

Via the website:

You can sign up for an account here.

Via the app (Apple iOS):

Download the app from the iTunes store here.

Via the app (Android iOS):

Download the app from the Google Play store here.

Upon signing up, you can also connect using your Facebook or Google+ account.

Select Create your VISR account. You will need to add your first name, last name and email to create your account.

QUESTION: Logging into your account

Open the VISR app on your device or login via the website.

Select I already have an account. Then enter your email and password or login using your Facebook and Google+.

QUESTION: Retrieving a lost password

If you have forgotten your password, click here to retrieve it. Select:
I forgot my password > enter your email > reset password

QUESTION: How does VISR work?

VISR utilizes the latest advances in machine learning, Natural Language Processing and sociolinguistic behaviour analysis to detect emerging safety and wellness issues children are facing online.

We do this by connecting directly to supported social networks allowing us to access activity no matter what device the child is using, and also allowing us not to have to be installed in the child’s device at all.

Rather than detecting simple keywords, our system uses computer algorithms to conduct a more complex and complete analysis of content. With over 22 supported categories, alerts include possible mental health concerns, bullying, risky geotagging, sexual content—like sexting—and developmentally inappropriate content. Then based on feedback by parents like yourself, VISR then learns and personalizes future alerts around parenting styles and sensitivities.

QUESTION: What sort of alerts can I expect?

With over 22 supported categories, our system alerts for possible mental health concerns, bullying, risky geotagging, sexual content—like sexting—and developmentally inappropriate content.

As a parent, you can also add feedback to the alerts that in turn, teaches our system and personalizes future alerts around your parenting style and sensitivities.

QUESTION: How do I add a child and their social networks?

To add a child, simply select:

menu > child preferences > add child

Then to connect social accounts to your child, select:

menu > child settings > add more social accounts

QUESTION: I don’t want to spy on my child. Is VISR safe and does it violate my child’s privacy?

VISR was built with your child’s integrity and privacy in mind. As parents ourselves, we believe in allowing a child privacy online and space to develop their own online personality.

Privacy is a real issue, and is something we take very seriously. We have put in a ton of effort in making our product as safe and non-invasive as possible and this includes our focus on privacy.

The information we access on supported social channels are done so through integration portals or APIs that the channels (like Google and Facebook) collect and grant access to. This data is analysed by our system to flag potential issues that gets generated into an alert to you.

QUESTION: I don’t have my child’s passwords, how do I get this or convince my child?

While every parent-child relationship is different, we encourage for this to be an opportunity to have an open discussion with your child about online safety and how VISR works to protect this but in a way maintains their privacy.

We aim to balance safety and privacy. On one hand, we strive to give kids space to explore that doesn’t invade their privacy and on the other, we recognize that kids are just kids - and often don’t even recognize when issues may be happening.

Our goal is to connect families around issues that matter that strike a balance so that both parents and kids win. As such, we hope our alerts will prompt meaningful conversations about online safety and behaviour in hopes to stem bigger problems from happening.

QUESTION: Do you support Snapchat, WhatsApp, KiK, or SMS?

Unfortunately we currently do not support these accounts. Although this is something that we plan to add in the future.

VISR currently connects directly to supported social networks allowing us to access activity no matter what device the child is using, and also allowing us not to have to be installed in the child’s device at all. A large number of text messaging-type apps such as these, require a program to be installed in the child’s device to access information and do not offer support for us to connect to them directly.

Privacy, including privacy for your child and allowing your child to build their own online personality is important to us. Although this sometimes leaves us at a disadvantage against other “solutions” which essentially hack devices, and store passwords accessing apps like Whatsapp, Snapchat, KiK etc - we think that compromising safety is no way to ensure safety at all. I hope you’ll agree :)